ABBYY Timeline

Fuel digital transformation with deeper process understanding

ABBYY Timeline is a market-leading process mining platform that gives you the necessary insights to run your organization better. Correct bottlenecks, plan for automation, and predict future outcomes.


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  • Overview

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Take a data-driven approach to process improvement


Process and task mining technologies have become integral to achieving success with digital transformation projects. They enable organizations to assess the future impact of proposed changes, manage the transition more effectively, ensure the performance of the implemented automation steps, and provide a feedback loop for continuous improvement.

Discover the path to process excellence


End-to-end process visualization

Visualize the flow of your work across the process stages and see the delays, bottlenecks, and outliers. Gain insight into your “as-is” customer processes to understand challenges.

Compliance risk management
Simplify compliance by using audit trails to build a model of your process, then reason against it. Receive alerts when established rules are broken and follow up immediately to prevent reoccurrence.
Greater ROI from automation
Drive down the cost of process evaluation and make it easy to identify high-value improvement opportunities. Discover the most valuable opportunities to implement RPA, or automatically monitor RPA process performance.
Accurate, unbiased data

Before, process mining relied on subject matter experts. Now, process mining software gives decision-makers facts and figures from real-time event log data to back up their decisions by serving as an indisputable source of truth.

Over 25 pre-built industry best-practice tools
Quickly build complex queries and sophisticated analyses from existing data in an easy-to-use, intuitive, user-friendly interface. With over 25 pre-built modules, process analysis has never been easier.
Quick to start, easy to scale
With low coding and an easy-to-use platform with enterprise-level technology, you can become a process genius in no time at all. Start with one process, load your data, and immediately discover, analyze, optimize, and monitor within minutes.
Connects data from many sources
Timeline provides a single location to visualize and analyze all your business processes end to end, no matter how many back-end systems are being used. Connectors and ETL in the cloud help connect Timeline tools and data to practically any system you use to run your business.
Task mining and desktop recording
Analyze desktop user interaction to better understand the manual tasks, so you can see where repetitive and inefficient tasks are slowing your processes. This will allow you to identify areas for automation or for better resource allocation.
Process simulation
Simulate potential changes in processes and evaluate the impact of these changes on the entire business process. With this feature in ABBYY Timeline, you can assess the effectiveness of process optimization decisions.

How process mining works


In four steps, discover and visualize process execution details automatically by leveraging artificial intelligence to examine desktop user interaction (known as task mining) or by analyzing your existing data (known as process mining). Quickly identify opportunities for improvement, monitor ongoing performance in real-time, and predict future outcomes.
  • Discovering and mapping
  • Analysis and optimization
  • Monitoring and alerting
  • Analysis and simulation

Process discovering and mapping

Leverage ABBYY task mining capabilities and process mining technology to analyze desktop user interaction data and seamlessly link it with process details mined from system event data. The software then visually models these timestamps in such a way that you can instantly identify variations from the ideal process flow to find the root causes of problems that may be impacting efficiency or customer experience.
How it Works - ABBYY Timeline

Process analysis and optimization

Develop an understanding of process performance based on the actual data. Consider every step completed by every person and every machine involved in a process. ABBYY Timeline makes sense of all that data, with the ability to automatically organize and visually display your entire processes end to end. With this insight, it becomes easy to identify areas for process improvement—sometimes in places you weren’t even looking. Learn more about business process analysis with ABBYY Timeline.
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Process monitoring and alerting

Identify inefficient variations and set rules for processes. Alert the right staff, or automate remediation to ensure processes are functioning properly. Eliminate bad processes before they happen with ongoing monitoring of protocols. Explore business process monitoring with ABBYY Timeline.
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Process analysis and simulation

Simulate potential changes in processes, then evaluate the impact of these changes on the entire business process. Use process simulation to help you assess the effectiveness of process optimization decisions. Learn more about business process simulation with ABBYY Timeline.
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Processing mining—customer scenarios


Robotic process automation (RPA)
Use process mining to better identify, design, implement, and monitor RPA initiatives to realize the greatest return on those investments. Reinforce best practices to ensure continuous improvement from your RPA system.
Banking and financial services
As big data grows, financial service providers need smarter analytics to stay competitive. Drive digital transformation and support risk and regulatory compliance priorities, leveraging process data to improve efficiencies.
Improve the patient experience while maintaining quality standards and driving new efficiencies. Intelligent process analytics help you understand what’s working, what’s not, and why.
Optimize multiple connected steps in the claims cycle, secure customer loyalty, and ensure positive business outcomes. With insurance process analytics, deliver business value for internal staff, partners, and third-party support organizations.
Procurement and supply chain management
Increase supply chain efficiency and improve the purchasing and sourcing process. Discover, analyze, and monitor how your procurement process really works to uncover delays that cost time and money and discover the most efficient process paths.
Intelligent document processing (IDP)
Optimize your intelligent document processing workflows using ABBYY Timeline to deliver critical process insights. Build a digital twin of your IDP processes, analyze them in real time to identify bottlenecks and predict future outcomes.

See ABBYY Timeline in action

Learn more

ABBYY Named a 2023 Leader in Intelligent Document Processing and Process Discovery & Mining

Read the report
Solution brief
Solution Brief

Streamline Emergency Department Processes to Reduce Costs and Improve Patient Satisfaction

Download solution brief

ABBYY Named a 2023 Leader in Intelligent Document Processing and Process Discovery & Mining

Read the report
Solution brief
Solution Brief

Streamline Emergency Department Processes to Reduce Costs and Improve Patient Satisfaction

Download solution brief

Process mining FAQs

How does process mining work?
How does Timeline work?
Does Timeline offer task mining?
What is the difference between process mining and task mining?
Is Timeline a cloud product?
How can your business get started with process mining?

Realize the benefits of process excellence

ABBYY Timeline features advanced process mining and task mining technology using the latest artificial intelligence (AI). It enables businesses to automatically build an interactive “digital twin” of their processes, analyze them in real time to identify bottlenecks, and predict future outcomes to facilitate decision-making of technology investments.

From process discovery to analysis, monitoring, and simulation, explore the four steps Timeline offers to make process improvement a reality.

The 5 pillars of process intelligence


Use advanced task and process mining, to deliver 360-degree visibility into business operations, combining insights from people, processes, and content to reveal the path to process excellence. Extract data from any combination of your IT systems and recreate end-to-end processes as a process digital twin. Automatically visualize process flows, bottlenecks, and path variations, and make data-driven recommendations for improvement.

  • Discovery
  • Analysis
  • Monitoring
  • Prediction
  • Simulation

Process discovery

Discover your “as-is” processes with process mining. Combine task-level details with intuitive point-and-click process analysis tools to provide a unified end-to-end and top-to-bottom operational understanding. Ensure that digital transformation initiatives deliver predictable results and do not cause unintended consequences.
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Process analytics

With a user-friendly point-and-click interface, and over 25 best-practice process analysis tools, ABBYY Timeline makes everyone a process genius. ABBYY Timeline is built for ease of use. With sophisticated root-cause analytics and point-and-click pattern search, you can quickly identify the biggest opportunities for improvement, with unprecedented accuracy.
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Process monitoring

Monitor process execution and alert staff when specific situations are detected. Sustain process excellence and prevent backsliding. Timeline can automatically monitor process execution in near real time to ensure processes are performing as planned, and trigger alerts to staff when deviations are detected.
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Process prediction

AI-based of process histories and real-time data updates to predict how any change will impact the outcome.
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Process simulation

Improve future outcomes with process simulation and predictive and prescriptive analytics. Timeline can predict the next steps within the process flow just by observing past events. It also enables you to simulate potential changes to a process, then see the impact—so you can make process optimization decisions with confidence.
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Over 25 pre-built process analysis tools to help you get started

Task Mining
Capture and record desktop user interactions to see all the variations of how tasks are performed.
Timeline Analysis
Visualize your end-to-end process from reconstructed process instances, even across multiple back-end systems.
Schema Analysis
Automatically visualize process schemas in both structured and ad hoc or case management business process environments.
Path Analysis
Easily compare variations and highlight outliers that may be costing you more than expected, or introducing operational risk.
Primary Path View
See the most frequent and common flow of events, finding deviations from the common flow, the reasons for such deviations, and revealing them from different perspectives.
Detailed Case Analysis
Drill down into a process timeline and all its relevant sub-processes to identify unexpected problems and potential root causes that drive process behaviors.
Process Pattern Search
Use drag and drop functionality to easily build complex queries to zero in on process instances that match those conditions with sub-second response time.
Workflow/Journey Mapping
Processes that utilize queue-based routing of people or work items, like customer service or call center operations, are analyzed automatically.
And many more!
A variety of pre-packaged process analytics make it easy to become process geniuses. See all the analysis capabilities in our knowledgebase.

Explore the four steps to process improvement

Plan to succeed as you invest in intelligent process automation (IPA). Timeline offers a comprehensive set of capabilities that benefit all stages of a digital transformation project based on IPA.
Process Discovery—The foundation of Process Intelligence
Process Analysis – Root-cause analytics and point-and-click pattern search
Process Monitoring—Real-time monitoring, alerting, and remediation
Process Simulation & Prediction—Predictive and prescriptive analytics
process excellenec-4 steps

End process inefficiency today

Gain full end-to-end process visibility regardless of the number of IT systems involved. Identify and then fix bottlenecks that inhibit process throughput and cost money.
Understand the details behind the process as it really works based on the data you already have. Uncover risk, fraud, and control issues as they occur, and alert staff to prevent issues.
Identify process compliance or risk issues based on real data—so you can improve high value processes. Present auditable, data-driven evidence of compliance, protocol, and SLA risks.
Easily and quickly target and quantify high-impact process improvements that save time and money. Improve profitability by uncovering and optimizing process execution time and cost.
Continuously monitor and analyze your data to prescribe solutions. Utilize the most ideal path and ensure that other processes follow the same format.
Reduce errors, reveal customer journeys, and uncover potential bad or wasteful behavior. Sustain process expectations and process excellence over time.
Automatically initiate BPM remediation processes, or spawn new robots using RPA technology.
Assess effectiveness of process optimization decisions before making them. Reduce time and costs and ensure compliance in real-time within your processes.
Predict what events will happen together, potential deviations and address them before they arise.

See Timeline in action

Learn more

ABBYY Named a 2023 Leader in Intelligent Document Processing and Process Discovery & Mining

Read the report
White paper

Reducing Blind Spots: Scale Your Organization’s RPA Program Faster with Process Intelligence

Download white paper

Task Mining Extends ABBYY Process Intelligence with Desktop Analytics

Read blog post

ABBYY Named a 2023 Leader in Intelligent Document Processing and Process Discovery & Mining

Read the report
White paper

Reducing Blind Spots: Scale Your Organization’s RPA Program Faster with Process Intelligence

Download white paper

Task Mining Extends ABBYY Process Intelligence with Desktop Analytics

Read blog post

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Schedule a demo and see how ABBYY’s intelligent automation can change the way you work - forever