In recent years, ABBYY has revolutionized the way organizations handle their data. With the ability to extract and digitize valuable information from diverse types of documents, ABBYY's intelligent document processing (IDP) platform ABBYY Vantage has significantly reduced manual labor, minimized errors, and streamlined operations.

Download the connector to leverage ChatGPT with ABBYY Vantage.

Gartner suggests three approaches enterprises can take when considering Chat Generative Pretrained Transformer, commonly known as ChatGPT.

In this Q&A with Rahul Kapoor, Partner Innovation & Enablement Specialist at ABBYY, we explore how to use ChatGPT, advice on considering its integration with intelligent automation systems, and a sneak peek into upcoming skills in the ABBYY Marketplace. Keep reading for all the details!

Tell us about your experience with IDP and AI, and about your current project?

My experience is extensive with intelligent document processing (IDP) and artificial intelligence (AI) technologies. I have been working in this field for several years and have worked on various projects that involve implementing these technologies in real-world scenarios.

Currently, I am working on leveraging ABBYY Vantage, an IDP solution, and ChatGPT, an AI model, together. The goal of this project is to demonstrate how the combination of these two technologies can help organizations automate document-based processes while also improving customer experiences.

Through this, I have gained a deep understanding of the capabilities of ABBYY Vantage and ChatGPT, as well as the challenges and opportunities that arise when integrating these technologies. I am excited about the potential that this integration has for improving the efficiency and effectiveness of various business processes.

Can you explain how to use ChatGPT, and how you use ABBYY Vantage? What documents do you process?

Many people think ChatGPT is the same thing as optical character recognition (OCR), but in reality, it is a natural language processing (NLP) model that uses deep learning algorithms to generate human-like text responses to user queries. ABBYY Vantage, on the other hand, is an IDP solution that uses optical character recognition (OCR) technology to extract data from various types of documents, including invoices, purchase orders, contracts, and more.

I use ABBYY Vantage to extract data from invoices, purchase orders, contracts, etc. In this project, I used Vantage for data extraction that is then fed into ChatGPT, which is trained to respond to user queries related to the extracted data. For example, a user may ask a question about a particular clause in the contract. ChatGPT is able to understand the user's query and provide a relevant and accurate response.

The use of ChatGPT provides amazing capabilities, which can help improve customer experience by reducing wait times and providing quick and accurate responses to customer queries. Additionally, by using ABBYY Vantage to automate the document processing step, we can improve the speed and accuracy of the whole process, which can help reduce errors and improve efficiency.

Download the connector and start using ChatGPT with ABBYY Vantage.

What are the benefits of using ChatGPT in Vantage?

Combining ABBYY with AI language models enables organizations to process the data extracted by ABBYY in such a way that it will increase efficiency and enhance user experience. This integration results in a more comprehensive understanding of the data, leading to better decision-making and improved business outcomes.

Are there limitations or considerations you see with integrating ChatGPT into intelligent automation systems?

Yes, there are limitations and considerations that should be taken into account when integrating ChatGPT or any other AI technology into intelligent automation systems. There is limitation in terms of Interpretability. ChatGPT is a black-box model, which means that it can be difficult to understand how it is making decisions or to identify and correct errors. This can be a concern in industries where the accuracy and transparency of the IDP system are critical. Also, data quality and quantity could be a potential challenge. ChatGPT requires a large amount of high-quality training data in order to perform well. If the IDP system does not have access to sufficient training data or if the data is of low quality, the performance of the ChatGPT model may be limited.

These limitations and considerations should be carefully evaluated before integrating ChatGPT or any other AI technology into an IDP system. However, when implemented carefully and thoughtfully, ChatGPT can be a powerful tool for improving the accuracy and efficiency of document processing.

What inspires you most about your work? Why ABBYY?

At ABBYY, I have the opportunity to solve real-world problems and make a positive impact on society. ABBYY's solutions are used to extract data from a wide range of documents, from invoices and receipts to legal contracts and healthcare records. By improving the accuracy and efficiency of this process, ABBYY can help organizations save time, reduce costs, and improve decision-making.

I am also inspired by the opportunity to work with cutting-edge technology and to be at the forefront of innovation. The field of AI and IDP is rapidly evolving with new challenges and opportunities to explore. ABBYY has a strong focus on research and development and is constantly pushing the boundaries of what is possible in the field.

With ABBYY's solutions being used in a wide range of industries, from healthcare and finance to government and education, the opportunity to leverage technology to make a positive impact is far reaching. While what we do at ABBYY aligns with my individual interests, passions, and values, there are also many exciting and inspiring opportunities in this field. It can be incredibly rewarding to be part of a team that is making a real difference in the world.

Your top advice to someone contributing to the ABBYY Marketplace

The first thing to remember is to understand the needs of the customer. Before contributing, it's crucial to have a deep understanding of the needs and challenges that users are facing. This will help you identify opportunities to contribute and create solutions that are truly valuable.

When contributing to the ABBYY Marketplace, it is important to focus on creating high-quality solutions that are purposeful and well-documented. This will help ensure that your solutions are well received and widely adopted by users.

Kick-start your project in the ABBYY Marketplace. Create an account to get started.

Just for fun: What’s your biggest dream when it comes to the future of humans and technology?

My biggest dream for the future is to have a real-life Iron Man suit like Tony Stark. I mean, who wouldn't want to be able to fly around and save the world while looking cool in a high-tech suit? Plus, I could finally live out my superhero fantasies and join the Avengers! Just don't tell anyone I said that...

Leveraging ChatGPT with ABBYY Vantage

ABBYY’s intelligent document processing platform ABBYY Vantage has accelerated digital transformation by revolutionizing how organizations process documents. All types of data, unstructured and structured, such as invoices, purchase orders, receipts, W-2 forms, utility bills, insurance claims to machine printed, hand printed, barcodes, signatures, and check boxes can be processed, enabling faster and better customer experiences. When ChatGPT or any other AI technology is implemented carefully and thoughtfully with ABBYY Vantage, new opportunities are uncovered, further driving digital transformation for organizations.

Editorial note: This blog post was originally published on March 29, 2023, and updated on May 17, 2023, to include a demo video of how to use ChatGPT with ABBYY Vantage, instructions on how to download the ABBYY Vantage and ChatGPT connector, and a refreshed cover image.