Customer onboarding software
Transform your customer onboarding experience
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![overview image](https://content.abbyy.com/-/media/project/abbyy/abbyy/solutions/digital-onboarding/overview-image.jpg?h=716&iar=0&w=1272)
The future of onboarding is here
Our customer onboarding software leverages purpose-built AI to make registering or opening an account instant, intuitive, and error free.
We empower businesses to offer a digital onboarding experience that engages customers from the very first interaction. Our innovative mobile solutions make signing up easy and enjoyable, all while safeguarding your business and building trust.
Upgrade your customer onboarding software with AI-powered efficiency
Elevate customer experiences
Prevent fraud
Keep customers coming back
Report
State of Intelligent Automation Report: Customer Onboarding Drivers and Pain Points
Discover how to optimize your onboarding process with insights from our global survey of IT decision-makers.
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eBook
Financial Services Onboarding: Balance Customer Expectations with Fraud Controls
Protect your business from costly fraud while delivering seamless onboarding experiences.
![](https://content.abbyy.com/-/media/feature/basecomponents/assets-thumbnails/abbyy_microscopic_web_photos_1486--836.jpg?h=836&iar=0&w=1486)
Brochure
ABBYY Proof of Identity
Streamline customer onboarding with our comprehensive, AI-powered solution for instant, accurate identity verification.
![](https://content.abbyy.com/-/media/feature/basecomponents/assets-thumbnails/abbyy_microscopic_web_photos_2_1486--836.jpg?h=836&iar=0&w=1486)
eBook
Financial Services Onboarding: Balance Customer Expectations with Fraud Controls
Protect your business from costly fraud while delivering seamless onboarding experiences.
![](https://content.abbyy.com/-/media/feature/basecomponents/assets-thumbnails/abbyy_microscopic_web_photos_1486--836.jpg?h=836&iar=0&w=1486)
Brochure
ABBYY Proof of Identity
Streamline customer onboarding with our comprehensive, AI-powered solution for instant, accurate identity verification.
![](https://content.abbyy.com/-/media/feature/basecomponents/assets-thumbnails/abbyy_microscopic_web_photos_2_1486--836.jpg?h=836&iar=0&w=1486)
Onboarding, optimized—use cases
Customer registration
Make a great first impression and get customers registered fast by offering a simple, easy way to open an account, no matter which channel they use to sign up.
Self-service options
Identity proofing and affirmation
End-to-end data processing
CaseStudies
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eBook
Onboarding: Balance Customer Expectations with Fraud Controls
Find out how to safeguard your business against fraud while delivering a smooth and trustworthy experience for customers.
![](https://content.abbyy.com/-/media/feature/basecomponents/assets-thumbnails/abbyy_microscopic_web_photos_2_1486--836.jpg?h=836&iar=0&w=1486)
Infographic
Proving Identity in an Increasingly Remote World
Protect your customers and streamline onboarding with AI-powered identity proofing and affirmation.
eBook
Breaking Barriers in Mobile Customer Onboarding
Create a secure and seamless onboarding experience that boosts customer retention and prevents fraud.
eBook
Onboarding: Balance Customer Expectations with Fraud Controls
Find out how to safeguard your business against fraud while delivering a smooth and trustworthy experience for customers.
![](https://content.abbyy.com/-/media/feature/basecomponents/assets-thumbnails/abbyy_microscopic_web_photos_2_1486--836.jpg?h=836&iar=0&w=1486)
Infographic
Proving Identity in an Increasingly Remote World
Protect your customers and streamline onboarding with AI-powered identity proofing and affirmation.
eBook
Breaking Barriers in Mobile Customer Onboarding
Create a secure and seamless onboarding experience that boosts customer retention and prevents fraud.
Customer onboarding frequently asked questions (FAQs)
What is digital onboarding?
Digital onboarding is the process of establishing a person within a digital system or structure. Onboarding can apply to customers, users, patients, vendors, or employees. The digital onboarding process is organized similarly to a manual onboarding process. Forms must be filled. Proof of identity must be acquired. Accounts must be created. Digital, or remote onboarding, uses technology to conduct this process automatically, at any time or location.
What is identity proofing and affirmation in customer onboarding software?
To ensure security, every customer onboarding process should check to make sure that customers are genuinely who they claim to be. That process is called identity proofing and affirmation, and typically involves customers submitting ID cards, driver’s licenses, photos, or other documents for verification.
Identity proofing technology such as ABBYY Proof of Identity enables businesses to conduct these checks quickly and securely through two important steps:
- Verifying the submitted identification document is authentic and using facial matching to ensure the person is who they say they are.
- Cross-checking the information on the ID against other documents such as utility bills or income statements.
ABBYY Proof of Identity is a core component of our customer onboarding software, leveraging our leading mobile capture and intelligent document processing technologies that are both user-friendly for your customers and secure for your business.
How does identity proofing and affirmation work?
ABBYY Proof of Identity not only uses data capture to read the information on identification documents but also checks the validity of the document itself by determining the exact type of ID that has been submitted, ensuring it hasn’t been tampered with, and checking its layout, characteristics, and security features to confirm its authenticity.
Does identity proofing and affirmation use facial recognition?
Yes, it does. ABBYY Proof of Identity uses advanced AI to compare a customer’s selfie with the headshot on the customer’s ID, ensuring that the person submitting the ID is the same person pictured on the document.
We’ve designed this technology to be fair and unbiased, using a best-in-class facial recognition algorithm—rated by the National Institute of Standards and Technology (NIST)—that brings the differences in accuracy across different races and genders down to just 1%.
What’s the difference between identity proofing and identity affirmation?
Identity proofing checks to make sure an ID document is authentic and unaltered. Identity affirmation, on the other hand, compares the information from ID documents with “proof of” documents to ensure that all identification documents from the applicant are valid.
How does identity proofing and affirmation deliver value?
ABBYY Proof of Identity helps businesses speed up and simplify how they onboard customers or interact with existing ones. Your customers get a faster, smoother experience, while your company gains efficiency and reduces risk.
Request a demo today!
Schedule a demo and see how ABBYY intelligent automation can transform the way you work—forever.