Capture documents from all channels
Handle all documents your customers submit, whether through apps, portals, email, or messages. Any document, any format, any language.
Insurance automation
Streamline workflows with intelligent insurance automation
Boost productivity and customer satisfaction with smarter, leaner processes for onboarding, compliance, quoting, underwriting, and claims.
Turn your documents into insights that drive your business processes forward
The insurance industry is document driven, but few insurers have fully automated their handling of essential documents. This slows down quoting, underwriting, and other processes, hampering productivity and negatively impacting customer experiences.
That's where ABBYY comes in. Our purpose-built AI solutions automate and dramatically speed up document processing, eliminating busywork so your team can focus on what matters most. We also unlock the valuable information within your documents for seamless data flow and faster, smarter decision-making.
Accelerate insurance automation with the power of AI
Speed up content processing
Start immediately with pre-trained models for document processing to guarantee data arrives in the right place for the right process—as quickly and accurately as possible.
Fuel your systems with process-ready data
Easily connect your core systems like Pega or Appian to the information they need using our industry-leading solutions.
Monitor process performance in real time
See and measure your automated workflows as they happen to ensure you hit target response times for customer service.
Meet regulatory requirements
Gain a true understanding of your processes to confidently meet all document-related regulations.
Optimize your workflows with precision
Continuously find new ways to refine and improve your workflows by harnessing the full potential of tools like process mining.
Solution Brief
Identity Proofing and Affirmation for Insurance
Stop insurance fraud and improve customer experiences with our secure, AI-powered identity proofing.
Use Case
Claims Management: Document Handling
Get complete visibility and control over your claims processes with ABBYY. Speed up your time-to-close, reduce errors, and boost customer satisfaction.
Solution Brief
Claims First Notice of Loss (FNOL) and Assessment
Say goodbye to chaotic claims intake. Our solution streamlines the reporting and assessment process, bringing clarity and speed to every step.
Use Case
Claims Management: Document Handling
Get complete visibility and control over your claims processes with ABBYY. Speed up your time-to-close, reduce errors, and boost customer satisfaction.
Solution Brief
Claims First Notice of Loss (FNOL) and Assessment
Say goodbye to chaotic claims intake. Our solution streamlines the reporting and assessment process, bringing clarity and speed to every step.
Use Case
Claims Management: Document Handling
Get complete visibility and control over your claims processes with ABBYY. Speed up your time-to-close, reduce errors, and boost customer satisfaction.
Solution Brief
Claims First Notice of Loss (FNOL) and Assessment
Say goodbye to chaotic claims intake. Our solution streamlines the reporting and assessment process, bringing clarity and speed to every step.
Automation in insurance—use cases
Document capture
Automatically capture and process documents for any insurance process, including onboarding, underwriting, policy analysis, reinsurance, claims, and subrogation.
Document conversion
Transform paper and digital documents into editable formats while refining data for seamless integration with your existing processes.
Searchable digital archive
Convert high volumes of paper or image-based documents into easily searchable archives and repositories.
High-volume document processing
Quickly process forms, invoices, and other documents through automation, transforming the information into searchable files for business applications or archives.
Smarter automation
Make your robotic process automation (RPA) and business process management (BPM) applications smarter by teaching them to read and understand documents. Automate more tasks, speed up processes, and make fewer mistakes.
Process intelligence
Analyze precisely how your documents and data move through workflows to pinpoint where automation can make the biggest impact.
Process documents quickly and accurately with intelligent document processing
With a robust, purpose-built AI platform and out-of-the-box document processing models for every scenario, ABBYY makes it easy to start putting your information to work with intelligent document processing (IDP).
Core AI skills to process any document
ABBYY’s IDP platform comes pre-loaded with foundational AI capabilities for processing content regardless of structure or format—from machine-printed text to handwritten signatures, and barcodes to check boxes.
Pre-built, quick-start solutions
No matter the insurance document—invoices, certificates, applications, claim forms—the ABBYY Marketplace offers pre-trained document skills that let you understand and extract information, fast.
No- or low-code skill customization
An easy-to-use skill designer allows anyone to design, train, and publish document processing models—little to no programming knowledge required.
Improve accuracy with continuous learning
We combine the power of AI with human expertise through our human-in-the-loop review process: Experts review and refine the AI’s work, so your document skills learn and get smarter over time.
CaseStudies
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eBook
Reduce the Risk of Insurance Fraud While Exceeding Customer Expectations
Discover how our AI-powered solutions can streamline onboarding without sacrificing security.
eBook
How Well Does Your Policy Administration Lifecycle Perform?
Don’t let your technology investments fall flat. Learn how to gain complete visibility and make data-driven decisions that optimize efficiency and customer satisfaction.
Blog
Insurance Modernization: Collaboration, Experimentation, and Innovating for Success
Get the six essential strategies for shaping the future of insurance and achieving your business goals with AI and automation.
eBook
Reduce the Risk of Insurance Fraud While Exceeding Customer Expectations
Discover how our AI-powered solutions can streamline onboarding without sacrificing security.
eBook
How Well Does Your Policy Administration Lifecycle Perform?
Don’t let your technology investments fall flat. Learn how to gain complete visibility and make data-driven decisions that optimize efficiency and customer satisfaction.
Blog
Insurance Modernization: Collaboration, Experimentation, and Innovating for Success
Get the six essential strategies for shaping the future of insurance and achieving your business goals with AI and automation.
eBook
Reduce the Risk of Insurance Fraud While Exceeding Customer Expectations
Discover how our AI-powered solutions can streamline onboarding without sacrificing security.
eBook
How Well Does Your Policy Administration Lifecycle Perform?
Don’t let your technology investments fall flat. Learn how to gain complete visibility and make data-driven decisions that optimize efficiency and customer satisfaction.
Blog
Insurance Modernization: Collaboration, Experimentation, and Innovating for Success
Get the six essential strategies for shaping the future of insurance and achieving your business goals with AI and automation.
Frequently asked questions (FAQs)
What is insurance automation?
Insurance automation uses smart technologies like artificial intelligence (AI) and robotic process automation (RPA) to streamline processes like quoting, underwriting, onboarding, claims adjudication, and more. By automating these processes, insurers can save money, reduce costly human errors, make better underwriting decisions, and keep customers happy.
How does intelligent automation in insurance work?
Intelligent automation (IA) brings a whole new level of efficiency to insurance by combining the power of robotic process automation (RPA) with artificial intelligence (AI) technologies like machine learning and natural language processing.
A key component of IA, for example, is intelligent document processing (IDP), which uses AI to read and extract the important details from documents like claims forms or policy applications, saving your team countless hours of manual data entry and freeing them up for more meaningful work. IA also gives you insight into your workflows, revealing hidden bottlenecks and inefficiencies through process intelligence so you can continuously optimize the way you do business.
By leveraging these and other powerful technologies, insurers can not only streamline their current operations for greater efficiency and accuracy but also adapt quickly to changing regulations and customer needs.
What insurance processing challenges does intelligent automation solve?
Intelligent automation helps insurers tackle some of their most pressing challenges, including:
- Navigating slow and outdated processes for quoting, underwriting, onboarding, and handling claims
- Identifying the right processes for automation
- Uncovering the root causes of process inefficiencies
- Maximizing ROI on existing RPA investments
- Consistently meeting customer service and operational goals
- Keeping up with changing regulations around documents
How is RPA used in insurance automation?
Insurance automation makes RPA robots more effective by giving them the skills to understand and work with document content intelligently. Insurers also gain the capabilities to:
- Discover the most effective areas to apply automation
- Understand the limits of—and improve on—existing RPA capabilities
- Upskill RPA robots to tackle more complex cognitive tasks
What intelligent automation capabilities are used in insurance automation?
Intelligent automation empowers insurance processes with advanced, AI-driven capabilities such as:
- Process intelligence: Reveals bottlenecks, redundancies, missing data, and automation effectiveness
- Intelligent document processing (IDP): Enables AI-based tools to read, understand, and extract key information from documents like a human.
- Intelligent process automation (IPA) : Combines AI technologies with automation tools like RPA, enabling real-time responses to customers and business needs.
- Data capture: Brings together natural language processing (NLP), machine learning, and advanced recognition capabilities to accurately capture data from any document, regardless of type or size.
- Document conversion capabilities: Transforms document scans and visual images into searchable, editable formats like PDF, Word, or Excel.
Request a demo today!
Schedule a demo and see how ABBYY intelligent automation can transform the way you work—forever.
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