Intelligent process automation
AI-powered intelligent process automation (IPA)


What is intelligent process automation (IPA)?
Intelligent process automation (IPA) combines artificial intelligence (AI) with automation technologies like robotic process automation (RPA) so your business can respond swiftly and strategically to the real-time requirements of your customers and business.
With AI-driven tools such as intelligent document processing (IDP) and process intelligence, you can gain control over your operations like never before. These solutions help you pick the best processes to automate or streamline through task and process mining—and enhance your robotic process automation (RPA) technologies, equipping them with the ability to process unstructured content from documents. Additionally, the power of predictive analytics and simulation supports you in strategic planning.
Why use AI for intelligent process automation?
Make smart automation choices
Get more value from your documents
Respond to changing requirements
Keep your processes running at their best

Intelligent process automation—use cases
Insurance
Healthcare
Transportation and logistics
Report
ABBYY Named a Leader in the 2024 Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment
For the sixth year in a row, ABBYY has been recognized as a leader in this assessment, with the industry’s only low-code IDP platform that integrates into any intelligent automation platform.

Report
ABBYY Named a Leader in the 2024 Gartner® Magic Quadrant™ for Process Mining Platforms
ABBYY’s process intelligence platform, ABBYY Timeline, is considered a game changer for customers needing to make decisions that are actionable in real time.

Report
ABBYY Leads in Quadrant Knowledge Solutions 2024 SPARK Matrix™
QKS SPARK Matrix analyzes the global intelligent document processing market and names ABBYY a leader for the 4th year in a row.

Report
ABBYY Named a Leader in the 2024 Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment
For the sixth year in a row, ABBYY has been recognized as a leader in this assessment, with the industry’s only low-code IDP platform that integrates into any intelligent automation platform.

Report
ABBYY Named a Leader in the 2024 Gartner® Magic Quadrant™ for Process Mining Platforms
ABBYY’s process intelligence platform, ABBYY Timeline, is considered a game changer for customers needing to make decisions that are actionable in real time.

How ABBYY intelligent process automation works
Elevate process visibility and control
ABBYY applies AI and machine learning (ML) to your robotic process automation (RPA) and document automation systems, giving you complete visibility and control over your processes and the data that drives them. With more than 30 years of experience and more than 400 patents and patent applications, ABBYY is recognized as an innovator and technology leader in the IPA market. We offer a unique combination of experience and expertise to deliver solutions that yield measurable results.
Automate document-centric processes
ABBYY Vantage uses advanced AI to understand and make smart, human-like decisions on your documents, no matter their structure, size, or complexity. This brings a remarkable advantage: fast, simple straight-through processing.
The ABBYY Marketplace offers a variety of pre-built document AI models—ready-made to recognize, analyze, and process specific document types, eliminating the need for custom setup. ABBYY Vantage Document Skills are tailored for documents used in many different industries and processes, such financial services, insurance, accounts payable, and more. Just upload your document, choose the model you need, and start processing instantly—no coding required.
Uncover optimization opportunities
ABBYY Timeline is a cloud-based process mining platform that brings together advanced process discovery, analysis, monitoring, predictive analytics and simulation, and task mining. Using the latest AI, Timeline lets you automatically build an interactive digital twin of your business processes, revealing inefficiencies and bottlenecks. This insight lets you target automation where it will make the greatest impact, and predict future outcomes effectively.
Enhance employee satisfaction and retention
ABBYY intelligent process automation (IPA) transforms the work environment by combining AI-driven insights with automation to free employees from repetitive tasks and empower them with data-driven decision-making. IPA goes beyond basic task automation, enabling teams to focus on strategic, high-impact projects that drive real value. As workforce expectations evolve, ABBYY’s solutions not only boost productivity but also enhance job satisfaction, helping you retain top talent and foster a more motivated, engaged team.
Get a competitive edge
Partnering with ABBYY gives you a powerful advantage in your digital transformation journey. Our proven intelligent process automation technology features some of the most advanced AI tools in the market. Rather than just focusing on one aspect of automation, we provide comprehensive solutions that cover the entire spectrum of document processing and automation services and offer tailored tools for specific industries.
Plus, our user-friendly solutions make it easy for your team to adopt automation without extensive training or coding skills. By choosing ABBYY, you enhance efficiency, improve decision-making, and stay ahead of the competition.

CaseStudies
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Blog
What Is Intelligent Document Processing?
Get answers to the most frequently asked questions about IDP, and learn how you can use IDP to transform your business.

Blog
What Is Process Mining and Why Isn’t It Enough?
Find out what process mining can and can’t do for businesses looking to optimize their processes.
News
ABBYY Releases Global Intelligent Document Processing (IDP) Trends & Outcomes Report
Uncover strategies businesses use to optimize document-centric processes, achieve operational excellence, and accelerate business value.
Blog
What Is Intelligent Document Processing?
Get answers to the most frequently asked questions about IDP, and learn how you can use IDP to transform your business.

Blog
What Is Process Mining and Why Isn’t It Enough?
Find out what process mining can and can’t do for businesses looking to optimize their processes.
News
ABBYY Releases Global Intelligent Document Processing (IDP) Trends & Outcomes Report
Uncover strategies businesses use to optimize document-centric processes, achieve operational excellence, and accelerate business value.
Frequently asked questions—intelligent process automation (IPA)
Intelligent process automation powers transformation across industries. Wherever processes need to be improved, or documents need handling, intelligent process automation can help.
What is the definition of intelligent process automation?
What results can intelligent automation deliver?
Does intelligent automation replace human workers?
How does robotic process automation differ from intelligent process automation?
How do you get started with IPA?
What are the tools and technologies that make up IPA?
Intelligent process automation brings together powerful, advanced tools and technologies:
- Intelligent document processing (IDP) applies AI-based document processing skills to make the information in documents immediately accessible for business workflows.
- Task and process mining analyzes process event log data to discover and map process flows, helping decision-makers identify root causes of inefficiencies and uncover opportunities for improvement.
- Predictive analytics applies data, statistical algorithms, and machine learning to forecast future outcomes, enabling businesses to perfect process performance and allocate resources effectively.
What are some examples of intelligent process automation?
IPA has powerful applications across many industries, including:
- Banking and financial services: IPA improves performance and efficiency in customer onboarding, trade finance, and Know Your Customer (KYC) processes.
- Insurance: IPA reduces the risk of manual errors in claims processing, policy administration, and forms processing.
- Healthcare: IPA improves patient and employee experiences in processes such as scheduling, billing, and patient registration.
- Transportation and logistics: Shipping and supply chain organizations use IPA to avoid costly delays in data entry, order management, and invoice processing.
How does IPA leverage AI?
IPA uses artificial intelligence (AI) in two key ways:
- IPA’s intelligent document processing component uses AI to make human-like decisions about documents as they flow through processes.
- IPA’s process intelligence tool uses AI to build an interactive digital twin of any process, revealing inefficiencies and bottlenecks so businesses can apply automation where it will have the greatest impact.
How can I scale RPA using intelligent process automation?
IPA can support scaling of robotic process automation in several ways:
- IPA can reveal additional opportunities for implementing RPA.
- IPA can help organizations understand in advance which processes would benefit the most from RPA.
- IPA can help businesses automate more complex processes by supplementing RPA with intelligent document processing and process mining.
- IPA can help improve RPA efficiency and accuracy by automating tasks such as bot monitoring, process discovery, and exception handling.
- IPA can provide a centralized platform for managing and deploying RPA bots across multiple departments and locations
Request a demo today!
Schedule a demo and see how ABBYY intelligent automation can transform the way you work—forever.
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