Business process monitoring

Real-time business process monitoring includes proactively assessing and reviewing the way that business processes are running and measuring their performance to pinpoint issues and identify bottlenecks. Businesses use BPM tools to increase visibility into business process execution, make day-to-day processes as efficient as possible, and maximize their human resources. Business process monitoring is a valuable tool for achieving high-performing, streamlined processes.

Business process monitoring provides the framework for understanding, managing, and optimizing business processes, with a focus on real-time tracking and analysis of process performance. It’s the go-to tool for providing the insight to streamline workflows, optimize resource allocation, and eliminate non-value-added activities.

Business process management (BPM) is a larger discipline that uses various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Many business process management initiatives include multiple steps: planning, designing, modeling, implementing, monitoring, and optimizing processes.

Business process automation (BPA) involves the use of technology to automate repeatable and multi-step day-to-day tasks such as employee onboarding, purchase orders, customer service, HR processes, invoice processing, and general data entry. BPA accelerates processes by getting the right information to the right next step as accurately and efficiently as possible.

Business process monitoring can enable you to assess all of your business processes and compare performance across them. Businesses utilize this tool to identify duplications, repetitive tasks, and other process instances that are causing performance issues. With process monitoring, businesses can better track their business process KPIs by providing metrics related to process efficiency, quality control, decision making, visibility, and compliance.

By regularly monitoring their processes, businesses and organizations are better positioned to reduce inefficiencies and quickly reveal problems that arise before they cause disruptions to the business. Business process monitoring provides valuable insights into process performance and identifies areas for improvement that the business otherwise may not be equipped to discover.

Business process monitoring is only one component of a complete process intelligence strategy. While process monitoring will provide valuable insight into the workings of your processes today, process intelligence will provide you the visualization and analysis tools to enable you to prepare for, anticipate, and execute the future of your operations. A best-practice approach calls for partnering with a process intelligence vendor that offers a comprehensive set of capabilities: process mining (including task mining), process analysis, process monitoring, process prediction, and process simulation.